To our valued patients:
As your healthcare provider, Pomona Valley Health Centers (PVHC) has taken the necessary steps to ensure we are prepared to care for our patients and the community during this coronavirus disease (COVID-19) pandemic. Screening processes are in place for all patients entering clinical areas. Patients experiencing common symptoms of coronavirus including fever, cough, and shortness of breath or difficulty breathing, are questioned and cared for appropriately.
Our facilities are safe, and we are taking every precaution possible to ensure we provide quality and safe care for you. We have an adequate supply of personal protective equipment, and the appropriate protocols in place to protect patients, visitors and staff in the event that a person with coronavirus seeks care at any of our five Pomona Valley Health Centers in Claremont, La Verne, Pomona, and Chino Hills.
What should you do if you’re sick?
- Stay home, except to get medical care – avoid public areas, transportation, events, etc.
- Monitor symptoms – seek prompt medical care if symptoms worsen
- Call your doctor before seeking care, including for appointments scheduled for other reasons
- Remember to put on a mask when visiting your doctor, which we can provide for you
- Call 911 if you have a medical emergency
What should you do to limit your exposure to the virus?
The best way to prevent coronavirus disease 2019 (COVID-19) is to avoid being exposed to the virus, which at this time is thought to spread mainly person-to-person. How do you avoid being exposed?
- Wash your hands with soap and water – frequently and for at least 20 seconds each time
- If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol
- Avoid touching your face
- Maintain “social distancing” between others (about six feet apart)
- Avoid contact with people who are sick
- Cover your mouth and nose if you cough or sneeze (and immediately wash or sanitize your hands)
Testing for COVID-19
We have access to tests and will be testing patients who meet the criteria for testing. Your school, work or family members may ask that you get tested, however, there are specific signs and symptoms along with the type of exposure that physicians must follow, and not all requests for testing will be fulfilled.
At all times, we prioritize optimal health, safety and infection control, and during this outbreak, we are continuing to do so with special vigilance and focus. We are closely monitoring the evolving situation, carefully following the guidelines of the Centers for Disease Control and Prevention (CDC), and taking specific measures to protect you, your family, our employees and the communities we serve.
As things change, we will adjust our policies and practices to respond appropriately to new developments. At the same time, we intend to keep you informed about the best infection-control practices and what you need to know to keep yourself and your loved one safe.
From the physicians and staff at Pomona Valley Health Centers.